Which? response to Direct Line paying out £30m to overcharged home and car insurance customers

Sam Richardson, Deputy Editor of Which? Money, said:

“At a time when car and to a lesser extent home insurance premiums are rocketing, with insurers blaming rising claims costs, it’s shocking that customers are being hit by extra, unnecessary costs, just for being loyal to their insurer. This practice has been banned since the start of 2022.

“The regulator should act quickly to identify and punish insurers charging existing customers more than if they were new.”

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