ChatGPT and Bard lack effective defences to prevent fraudsters from unleashing a new wave of convincing scams by exploiting their AI tools, a Which? investigation has found. A key way for consumers to identify scam emails and texts is that they are often in badly-written English, but the consumer champion’s latest research found it could […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Which? led the campaign for consumers to have stronger protections against scam adverts on social media platforms and search engines that can have devastating financial and emotional consequences for victims. These new Online Safety laws are a major step forward in the fight back against fraud […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “Which? research has found that a lack of awareness of energy efficiency home heating improvements and the high cost of heat pumps is currently holding consumers back from leading more sustainable lives. “We have previously called for a public engagement campaign to raise awareness of the heat […]
Over half of UK consumers think the economy will worsen over the next 12 months, new Which? research has found, as 2.1 million struggle to afford essential payments during the cost of living crisis. Which?’s latest Consumer Insight Tracker found that recent improvements in consumer confidence in the economy and household finances are showing signs […]
Smaller challenger providers have seen off competition from larger banks in a new survey from Which? revealing the best and worst brands for savers. The consumer champion asked 4,178 savers and 4,550 current account holders about their banking experiences to find its latest Which? Recommended Providers (WRPs). Each provider was also given a product score, […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “With millions of consumers trapped in broadband and mobile deals and facing unpredictable mid-contract price hikes this Spring, it’s unacceptable that customers are also experiencing so many issues with their provider. “From working and school to online banking and social media, a good broadband and mobile connection is essential […]
Sue Davies, Which? Head of Food Policy, said: “While it’s positive that overall inflation is slowing, supermarket prices are still significantly higher than they were a year ago – with the price of some everyday staples rising faster than overall food inflation, according to the Which? monthly tracker. “Supermarkets can help ease the huge pressure […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “It’s right that the CMA has advanced its investigation into possible greenwashing by boiler manufacturers. Which? has previously made it clear that many of the marketing claims being made by the industry around being ‘hydrogen ready’ may mislead consumers. “All the manufacturers contacted by the CMA […]
Everyday essential foods including porridge oats, meat and yoghurt have increased in price by up to 145% year on year as new Which? research reinforces how inflation-busting food costs could be impacting shoppers’ ability to eat a balanced diet. In September, the consumer champion analysed the prices of almost 27,000 food and drink products […]
Which? is urging the government to prioritise legislation giving the CAA fining powers as it finds airlines are running up millions of pounds in County Court Judgments (CCJs) and adjudication rulings, amid an avalanche of claims from passengers The consumer champion analysed complaints data from the CAA for the 12 months up to March 2023, […]