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Mind the gap: High street banks still shortchanging savers, Which? research finds

High street banks are continuing to offer meagre savings rates compared with rival challenger banks and building societies, Which? research has found.  The research comes a few months after the Financial Conduct Authority put banks on notice and members of the Treasury Select Committee delivered a scathing verdict on savings rates offered by the biggest […]

King’s Speech aviation reforms do not go far enough, says Which?

Rocio Concha, Which? Director of Policy and Advocacy, said: “For too long consumers have suffered as a result of airlines’ poor behaviour going all but unchecked, with airlines showing a blatant disregard for passenger rights during periods of disruption, and making it difficult to compare ticket prices by adding fees for add-ons like seat selection late in the […]


Which? responds to the latest grocery price inflation figures

Sue Davies, Which? Head of Food Policy, said: “Overall inflation slowing is a good thing but with supermarket prices still much higher than they were a year ago, millions of people are still really struggling to put food on the table – a reality that is likely to be especially bleak for the most hard-up […]


“I no longer have a life, I merely exist”: 16 million UK adults saw loved ones less due to the cost of living crisis, Which? warns

An estimated 16 million UK adults saw less of their friends and family during the cost of living crisis, Which? warns, putting many people’s mental wellbeing at risk.  A Which? survey of nearly 4,000 UK adults found that three in 10 (31%) said they saw less of friends and family due to financial pressures during […]

Lidl ends Aldi’s 16-month run as cheapest supermarket, Which? reveals

Lidl has been named the UK’s cheapest supermarket for a basket of groceries in October 2023, ending a 16-month run for its discounter rival Aldi, Which? research has found. For a larger trolley of items, Asda remained the cheapest retailer last month and Waitrose was the most expensive. The consumer champion’s monthly analysis involves comparing the average […]

Which? responds to BT’s latest profits announcement

Rocio Concha, Which? Director of Policy and Advocacy, said:  “BT customers will find it galling to see the company boasting that its billion pound profits have partly come from imposing unpredictable inflation-linked price hikes on them during a cost of living crisis. “It’s  unacceptable that these unpredictable mid-contract price hikes have been allowed to continue in the […]

Ringing up the charges: Unjust mid-contract price hikes could leave mobile customers £120 out of pocket, Which? warns

Mobile customers on Sim-only contracts could be charged up to £120 more than they expected over the course of their contract due to two years of eye-watering price hikes, Which? warns, as the consumer champion campaigns for an end to unpredictable mid-contract price rises in the telecoms industry.  Which? is sounding the alarm on unpredictable […]

Destinations from all corners of the UK triumph as Which? reveals the country’s favourite scenic spots

The Isles of Scilly, Northumberland Coast and North Arran have been named among the UK’s favourite scenic destinations in Which?’s survey of Areas of Outstanding Natural Beauty and National Scenic Areas. The consumer champion asked almost 5,000 members to rate their experiences of Areas of Outstanding Natural Beauty (AONBs), in England, Wales and Northern Ireland, […]

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