Which? executive director, Richard Lloyd, said: “This data breach will worry TalkTalk customers and it’s critical that the company now does all that it can to ensure people get clear information about what’s happening and how they can protect themselves. “Nobody should lose out as a result of this data breach, so TalkTalk should also […]
New Which? research reveals that independent financial advisers (IFAs) are not being up-front with potential customers over what they could expect to be charged for advice. We analysed the websites of 500 UK IFA firms and found more than two-thirds (349 firms) didn’t publish their fees and charges online, giving customers no advance indication of […]
In our largest ever survey on online shopping experiences, we reveal the UK’s best and worst online shops. Our survey of more than 10,000 members of the public placed white-goods retailer AO.com and beauty specialist LizEarle.com as the overall joint top online retailers with a score of 87%, and customers praising their speed and […]
Which? executive director, Richard Lloyd, said: “Wholesale costs have been low for some time leaving energy suppliers with no excuses for not cutting our bills. Suppliers must now do the right thing and pass on falling costs to customers. This adds weight to our call for the CMA to use its energy inquiry to boost competition […]
Which? executive director, Richard Lloyd, said: “It’s vital that people can get the advice they need to help them make important financial decisions. But too many consumers don’t have anywhere to turn to for good quality advice at an affordable price. This review must ensure consumers have access to the right support and protection that […]