Gareth Shaw, Which? Head of Money, said: “It is extremely concerning that many insurers aren’t able to demonstrate that they are giving proper consideration to the consumer when designing or updating products. “Which? research has found numerous examples where there has been a disconnect between customers’ expectations of the products they are buying, and […]
Gareth Shaw, Which? Head of Money, said: “These latest results echo our own findings that show some challenger banks are leaving the biggest household names in the shade, with their innovative approach in key areas like customer service, communication and transparency of charges being highly valued by customers. “The Covid-19 pandemic has put many people’s personal finances […]
Gareth Shaw, Which? Head of Money, said: “Legislation to protect cash is vital to ensure that millions of people who rely on it, including older and vulnerable consumers, are not left behind as more people transition to digital banking. “Which? supports new laws to make the Financial Conduct Authority the lead regulator for monitoring and […]