Rocio Concha, Which? Director of Policy and Advocacy, said: “Which? acknowledges the Supreme Court’s decision, however we are disappointed by this missed opportunity to enhance consumer protections against bank transfer scams and encourage banks to put in place better systems to protect their customers. “Which? campaigned for the Financial Services and Markets Act, which will […]
Over half of broadband customers have experienced problems with their connection in the past year, Which? finds, as the consumer champion calls on providers inflicting above-inflation price hikes to improve their service. Which?’s latest broadband satisfaction survey of nearly 4,000 broadband customers found over half (53%) have experienced connection issues in the year to January […]
Rocio Concha, Which? Director of Policy and Advocacy, said: “It’s extremely concerning to hear that some insurers are breaking the regulator’s rules when it comes to treating customers, including vulnerable ones, fairly. “Yet while concerning, these findings aren’t particularly surprising. Recent Which? research found that one in three home insurance customers were forced to chase […]