Out of pocket and in the dark: Three quarters of car insurance customers whose claims weren’t paid in full not told why, as firms could be falling short of new Consumer Duty standards
Three quarters (77%) of car insurance customers reported they were not given an explanation by their insurer for rejected, partially accepted or disputed claims, Which? research has found. Which? surveyed over 2,200 car insurance customers and over 1,500 home insurance customers who had made a claim within the last two years in November 2022. […]