Which? comments following Ofgem’s announcement that over a million customers will be refunded after 18 firms overcharged customers
Natalie Hitchins, Head of Home Products and Services at Which?, said: “It is right the regulator has intervened and sent a clear message to suppliers that this kind of behaviour is unacceptable. Firms must now act quickly to help affected customers, making it clear who is owed a refund and then doing so swiftly and without hassle.” […]